Field locate
Request a Locate
For planned excavation. Have the site address, dig dates, locate ticket number, and requester details ready.
Start the field request
Contact CLI
Three routes. Pick the one that matches the job.
A planned dig, a procurement question, and a ticket status check go to three different places. Start below, or call the toll-free line and CLI will route it.
3 routesfield, business, ticket status
2 officesMarkham and Calgary
3 regionsOntario, Alberta, and BC
Toll-freeone number for every region
Choose the route
Field work, business, or a ticket you already have.
Sending all three to one inbox is how a planned dig ends up behind a bid question. Each route below goes somewhere different.
Business
Procurement, RFP, and bid
For contract scope, references, current compliance records, reporting, and bid questions.
Open the business formExisting client
Ticket status
For a ticket already in the system. Status checks run through the external portal, not the contact form.
Open Ticket StatusOffices
Two offices. Three regions.
The toll-free number is the confirmed phone route for both offices and for British Columbia field routes.
Ontario officeMarkham, Ontario33-461 Alden Rd, Markham, OntarioOntario field operations are in season now. Open the map for directions.↗
Alberta officeCalgary, Alberta6205 10th St SE, Calgary, AlbertaIn season now. Local line 403-263-6310, email alberta@canadianlocators.com.↗
Field routesBritish ColumbiaRouted through the toll-free lineCLI runs field routes in British Columbia. Call 1-866-892-6337 with the project address to confirm the routing.↗Business inquiry
Route the question to the right workstream.
This prototype validates the inquiry but does not transmit it. Submit to review the fields, then call CLI for live routing.
No submission endpoint is connected in this first pass. Call 1-866-892-6337 for live routing.
Before you call
The questions that come in most often.
01What utilities does CLI locate?
Water, electric, sewer, gas, traditional cable, and fibre optic.
02Where does CLI operate?
In Ontario, Alberta, and British Columbia. All three regions are in season now. Call with the project address to confirm the routing.
03What do I need before requesting a locate?
The site address, planned dig dates, locate ticket number, requester role, and a working phone number.
04How long will the locate take?
It depends on the region, contract, request, and field conditions. CLI accommodates client completion-time requests and extensions. Confirm the timing when the request is routed.
05How do existing clients check ticket status?
Through the external Ticket Status portal. A status check is separate from a new locate request.
06Can procurement get insurance and compliance documents?
Yes. Ask for the dated package that applies to your operating region and review date. Current status is confirmed before any document or membership is represented.
07What about an emergency?
Call 1-866-892-6337 so CLI can confirm the current route. Do not rely on the form for urgent work.
Direct route
Call CLI when the timing or destination needs confirmation.
The toll-free number is the confirmed live phone route for Ontario, Alberta, and British Columbia.