01
Ticket status
See real-time status for the locate work in the client record.
Technology
Every locate visible. Every record reviewable.
Locatorbase connects ticket status, field reporting, audits, incidents, damages, near-misses, and contract review in one operating record.
Portalclient visibility into ticket status
Reportingcontractual country-wide records
Auditswork-order and field review
Eventsincidents, damages, and near-misses logged
Operating visibility
The information a contract owner needs to see.
Locatorbase is presented through the buyer's view of accountability, not as a catalogue of software features.
02
Contract reporting
Review contractual reporting across the agreed operating geography.
03
Auditing
Support work-order audits and ongoing supervisory review.
04
Event record
Log incidents, damages, near-misses, and audits for monthly management review.
From field to review
A visible path through the work.
The record follows the ticket from intake through field execution and management review.
- 01
Ticket enters
The request enters the operating workflow with its scope and status.
Intake - 02
Field work updates
Work-order activity and field reporting update the record.
Live status - 03
Audits attach
Locate performance, safety, and drawing accuracy can be reviewed.
Ongoing review - 04
Management reviews
Logged events and audits are reviewed each month.
Monthly
Ontario ticket lifecycle
How an Ontario ticket moves through the system.
The lifecycle runs from intake to a closed, auditable record.
Sort
Tickets are reviewed, prioritized, and organized for processing.
Dispatch
Tickets are assigned to qualified damage prevention technicians by area, expertise, and priority.
Reschedule when needed
Dispatch coordinates rescheduling with contractors while keeping the ticket compliant.
Follow up
Dispatch monitors progress, resolves issues, and provides status updates until the work is complete.
Complete
Completed tickets are finalized in Locatorbase and documentation is distributed to contractors.
Audit and report
Enbridge tickets receive a Vital Main audit before closure, and completed tickets update the Ontario One Call 360 portal automatically.
Look up a locate ticket
- ON-0000000Locate completeOntario
- AB-0000000In progressAlberta
- BC-0000000Locate completeBritish Columbia
Existing clients only. New locate work starts through Request a Locate or the toll-free line.
Existing clients
Ticket Status is a separate external door.
Existing clients can open the managed Ticket Status portal directly. New locate work should start through the Request a Locate path or the toll-free phone.
- External portal for existing clients
- New field requests use the locate form
- Contract reporting discussions route to the CLI team
Built with our technology partner, ID Technologies.
CLI remains responsible for the service, the field work, and the client relationship.
Contract reporting
Define the visibility and reporting your contract requires.
Talk through ticket status, reporting geography, audit needs, and management review with the CLI team.